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Terms of Service
Fees
Fees are charged on a ‘per term’ basis, and will be issued via email in prior to the commencement of each term, and must be paid according to the date of required payment stated on your invoice.
Fees can be paid by internet banking to the following account. Account Name: Imaginaire Limited
Account Number: 12-3233-0723940-00
When paying by internet banking, please include the student’s full name in the particulars field and the invoice number in the reference field.
A late payment fee of $25 will apply if payment has not been received 14 days after the invoice due date. If necessary lessons may be suspended or cancelled by us and costs of recovery of any overdue amount charged to you.
Fees can be paid by internet banking to the following account. Account Name: Imaginaire Limited
Account Number: 12-3233-0723940-00
When paying by internet banking, please include the student’s full name in the particulars field and the invoice number in the reference field.
A late payment fee of $25 will apply if payment has not been received 14 days after the invoice due date. If necessary lessons may be suspended or cancelled by us and costs of recovery of any overdue amount charged to you.
Policies & procedures
1.1 Enrolments for classes are rolled over each term unless notice of withdrawal is given prior to the beginning of the new term. Late cancellations may incur a $50.00 administration fee.
1.2 All tuition fees are non-refundable except in the event that classes are cancelled for reasons caused by Imaginaire (eg. Teacher illness) or exceptional circumstances (eg. bereavement or serious illness). We will always endeavour to arrange catch-up classes in the circumstances that we are not able to provide the number of classes mentioned below (1.3). Part-term withdrawals are not refunded, unless under exceptional circumstances (eg. bereavement or serious illness).
1.3 Fees are based on the understanding that a minimum number of 8 weeks of lessons are guaranteed per term. All public holidays have been accounted for in our fees structure and curriculum. No catch-up classes will be scheduled in these circumstances. In cases of illness or injury of/to a student, one make up class per term can be arranged, as long as Imaginaire or your child's teacher were notified by 8am on the day of the lesson that was missed due to the illness or injury. All make up classes must be within the same term and only in classes where positions are available, and subject to teacher approval. We do not offer catch up lessons or lesson fee refunds/credits where students receive less than 8 lessons in the term due to lessons missed because of personal reasons, holidays or when a lesson is missed due to a school event (eg school activity, trip, assessment, camp etc) Note: There is no extra charge to you in circumstances where your child receives a 9 or 10 week term.
1.4 Invoices will be sent prior to the start of each term, and must be paid according to the date of required payment stated on your invoice. A late payment fee of $25 will apply if payment has not been received 14 days after the invoice due date. Failure to pay your fees on time may result in the loss of the enrolment position.
1.5 If your child’s teacher is away, we will arrange a relief teacher for that class. If that isn’t able to be arranged, a make-up lesson will be organised if the missed lesson means your child will not receive 8 lessons for the term (as per 1.3 above).
1.6 Fees left unpaid at the end of each term may be put in the hands of a debt collector and you will be liable for any additional costs associated with collection and recovery.
1.2 All tuition fees are non-refundable except in the event that classes are cancelled for reasons caused by Imaginaire (eg. Teacher illness) or exceptional circumstances (eg. bereavement or serious illness). We will always endeavour to arrange catch-up classes in the circumstances that we are not able to provide the number of classes mentioned below (1.3). Part-term withdrawals are not refunded, unless under exceptional circumstances (eg. bereavement or serious illness).
1.3 Fees are based on the understanding that a minimum number of 8 weeks of lessons are guaranteed per term. All public holidays have been accounted for in our fees structure and curriculum. No catch-up classes will be scheduled in these circumstances. In cases of illness or injury of/to a student, one make up class per term can be arranged, as long as Imaginaire or your child's teacher were notified by 8am on the day of the lesson that was missed due to the illness or injury. All make up classes must be within the same term and only in classes where positions are available, and subject to teacher approval. We do not offer catch up lessons or lesson fee refunds/credits where students receive less than 8 lessons in the term due to lessons missed because of personal reasons, holidays or when a lesson is missed due to a school event (eg school activity, trip, assessment, camp etc) Note: There is no extra charge to you in circumstances where your child receives a 9 or 10 week term.
1.4 Invoices will be sent prior to the start of each term, and must be paid according to the date of required payment stated on your invoice. A late payment fee of $25 will apply if payment has not been received 14 days after the invoice due date. Failure to pay your fees on time may result in the loss of the enrolment position.
1.5 If your child’s teacher is away, we will arrange a relief teacher for that class. If that isn’t able to be arranged, a make-up lesson will be organised if the missed lesson means your child will not receive 8 lessons for the term (as per 1.3 above).
1.6 Fees left unpaid at the end of each term may be put in the hands of a debt collector and you will be liable for any additional costs associated with collection and recovery.
Marketing considerations
2.1 Imaginaire occasionally posts images or video taken from lessons on our social channels and/or website. We keep records in our CRM of all students who their parents do not wish to feature in any of this activity, as indicated by their answer to the question on our enrolment form: “Are you OK with your child’s image being used in Imaginaire marketing material?”
2.2 Imaginaire occasionally sends SMS notifications to students’ parents regarding things like trial lesson reminders, last-minute changes to lesson times etc. By enrolling, you opt-in to this SMS service, however we keep records in our CRM of all families who choose to opt out of this service.
2.2 Imaginaire occasionally sends SMS notifications to students’ parents regarding things like trial lesson reminders, last-minute changes to lesson times etc. By enrolling, you opt-in to this SMS service, however we keep records in our CRM of all families who choose to opt out of this service.
After school lessons
The health and wellbeing of our students is something we take very seriously, we understand that we have a duty of care to ensure students are safe before and after their lesson. We have the following processes set up regarding this.
AttendanceIt is imperative that parents text their child’s Imaginaire teacher if their child is going to be late or absent. If the teacher has not heard from you and your child does not turn up to their lesson, you will receive a text informing you of this.
Drop off and pick up zonesAt each after school venue we have identified drop off and pick up zones (safe zones). Please ask your child’s Imaginaire teacher where this is. Usually it is the classroom we teach in or just outside the classroom.Students are to go to the safe zone before and after the lesson. If the person that they expect to collect them after their lesson is not there then they are to wait in the safe zone.Our teachers have waiting chairs set up in all lessons for students to come and sit on while they wait. If it is the last lesson of the day teachers will wait until all students are safely collected.
Getting to and from lessonsIf you are sorting your own arrangements and will not be personally dropping off and picking up your child, then you need to please inform us of these arrangements so we have them on our records. For example, if your child is going to walk back to after school care or walk home after their lesson, then we need to be made aware of this.
Acknowledgment of riskBy enrolling your child in Imaginaire lessons you understand that there are risks associated with involvement in after-school events and that these risks cannot be completely eliminated. You understand that we will identify any foreseeable risks or hazards and implement correct management procedures to eliminate or minimise those hazards.We are always available at Imaginaire to answer questions about our lessons. Enrolment in our lessons means you recognise that participation in Imaginaire lessons is voluntary and that your child understands that they may withdraw from any activities during Imaginaire lessons if they ever feel unsafe, and can do so by talking with their teacher.You understand that Imaginaire does not accept responsibility for loss or damage to personal property and that it is your responsibility to check your own insurance policy.
AttendanceIt is imperative that parents text their child’s Imaginaire teacher if their child is going to be late or absent. If the teacher has not heard from you and your child does not turn up to their lesson, you will receive a text informing you of this.
Drop off and pick up zonesAt each after school venue we have identified drop off and pick up zones (safe zones). Please ask your child’s Imaginaire teacher where this is. Usually it is the classroom we teach in or just outside the classroom.Students are to go to the safe zone before and after the lesson. If the person that they expect to collect them after their lesson is not there then they are to wait in the safe zone.Our teachers have waiting chairs set up in all lessons for students to come and sit on while they wait. If it is the last lesson of the day teachers will wait until all students are safely collected.
Getting to and from lessonsIf you are sorting your own arrangements and will not be personally dropping off and picking up your child, then you need to please inform us of these arrangements so we have them on our records. For example, if your child is going to walk back to after school care or walk home after their lesson, then we need to be made aware of this.
Acknowledgment of riskBy enrolling your child in Imaginaire lessons you understand that there are risks associated with involvement in after-school events and that these risks cannot be completely eliminated. You understand that we will identify any foreseeable risks or hazards and implement correct management procedures to eliminate or minimise those hazards.We are always available at Imaginaire to answer questions about our lessons. Enrolment in our lessons means you recognise that participation in Imaginaire lessons is voluntary and that your child understands that they may withdraw from any activities during Imaginaire lessons if they ever feel unsafe, and can do so by talking with their teacher.You understand that Imaginaire does not accept responsibility for loss or damage to personal property and that it is your responsibility to check your own insurance policy.
Cancellation policy
3.1 When a student stops lessons part way through a term, no refund is made available, due to the provision which has been made for teaching hours and venue rental for the remainder of the term.
3.2 Students who have left Imaginaire lessons part way through the school term and wish to return the following term will need to re-enrol, and places in a class will be allocated as space allows.
3.3 In cases of illness or injury of/to a student, one make up class per term can be arranged, as long as notification of the absence was sent to Imaginaire or your child's teacher by 8am on the day of the lesson that would be missed. All make up classes must be within the same term and only in classes where positions are available, and subject to teacher approval.
3.4 Refunds/credits are not given for students who are absent from class due to illness, injury or personal circumstances. If students are absent for more than 3 consecutive weeks and the Imaginaire office has been informed at the time, we will look at offering a refund on a case by case basis. Refunds/credits and make-up lessons are not given for students who are absent because of personal reasons, holidays or when a lesson is missed due to a school event (eg school activity, trip, assessment, camp etc).
3.2 Students who have left Imaginaire lessons part way through the school term and wish to return the following term will need to re-enrol, and places in a class will be allocated as space allows.
3.3 In cases of illness or injury of/to a student, one make up class per term can be arranged, as long as notification of the absence was sent to Imaginaire or your child's teacher by 8am on the day of the lesson that would be missed. All make up classes must be within the same term and only in classes where positions are available, and subject to teacher approval.
3.4 Refunds/credits are not given for students who are absent from class due to illness, injury or personal circumstances. If students are absent for more than 3 consecutive weeks and the Imaginaire office has been informed at the time, we will look at offering a refund on a case by case basis. Refunds/credits and make-up lessons are not given for students who are absent because of personal reasons, holidays or when a lesson is missed due to a school event (eg school activity, trip, assessment, camp etc).
Holiday programmes
Please note all holiday programmes are subject to sufficient enrolments being received. Places will be allocated in the order they are received. Enrolment will be confirmed once payment has been received.
We understand that plans can change unexpectedly, and in such cases, we endeavor to be as flexible as possible. However, we kindly request that participants who need to withdraw from our speech and drama holiday programme do so at least 24 hours before the first day of the programme to be considered for a refund. Please note that once the programme has started for the week, no refunds will be provided for days missed due to sickness or any reason that is not the cause of Head Held High.
We apologize for any inconvenience this may cause, but please understand that we carry expenses for our teachers and rental of premises. We appreciate your understanding and support for our programme.
We understand that plans can change unexpectedly, and in such cases, we endeavor to be as flexible as possible. However, we kindly request that participants who need to withdraw from our speech and drama holiday programme do so at least 24 hours before the first day of the programme to be considered for a refund. Please note that once the programme has started for the week, no refunds will be provided for days missed due to sickness or any reason that is not the cause of Head Held High.
We apologize for any inconvenience this may cause, but please understand that we carry expenses for our teachers and rental of premises. We appreciate your understanding and support for our programme.